Scam Call Help | Goulburn Computer Medic

Had a scam call? Text 0420 137 123

Did someone ring claiming to be from Microsoft, Telstra, NBN, your bank or “tech support”, and get you to install something or let them onto your computer? You’re not alone, and it’s not your fault. These scammers are very convincing. We clean up after these calls for people around Goulburn regularly.

Do this now

Hang up, and don’t let them back in. Real companies don’t ring out of the blue to say your computer has a virus.
Turn the computer off, or unplug the internet. This cuts off their access.
Call your bank on the number on the back of your card if you gave out card or banking details, or if they asked you to log in to your banking.
Text us on 0420 137 123 (or call 0472 540 670) and tell us what happened.

What we’ll do

Remove the remote-access program they installed (such as AnyDesk or TeamViewer), plus anything else they left behind.
Scan for and remove malware, and check that nothing has been set to start up or reconnect later.
Help you change your email and important passwords, and turn on two-factor sign-in (2FA).
Explain in plain English what they could and couldn’t see.

More free help

Report it to Scamwatch at scamwatch.gov.au.
Report it to ReportCyber at cyber.gov.au if money or accounts were involved.
If your identity details were shared, IDCARE can help on 1800 595 160 (free).

ABN: 36 733 267 515

      
      
 
 
    Posted on Google  
 Trustindex verifies that the original source of the review is Google.  Ben is great fixed our wifi no problem. I would recommend to all.
   Ron Stubbings 
 08/10/2026
 
 
 
 
   
      
 
 
    Posted on Google  
 Trustindex verifies that the original source of the review is Google.  Ben is absolutely brilliant, and i highly recommend.....he knows his stuff and well, it's the reason why i keep on coming back.
   john banks 
 08/10/2026
 
 
 
 
   
      
 
 
    Posted on Google  
 Trustindex verifies that the original source of the review is Google.  Highly recommend Ben from Goulburn Computer Medic who quickly helped our senior family member with setup of a new Apple laptop. The family recognise and are super grateful for the superb communication and timeliness of work, and I appreciate that Ben was reassuring and patient in his dealings with my Mum. Everything is operating smoothly and it’s marvellous to see Mum’s confidence grow with her browsing, emails and FaceTime. Most grateful, with thanks.
   Jennifer “J” Pederick 
 08/07/2026
 
 
 
 
   
      
 
 
    Posted on Google  
 Trustindex verifies that the original source of the review is Google.  Not surprised that "Medic" is in this gentlemans title.
When you are looking at a black screen on your computer, well 🤯 😱 etc.
This calm, patient, professional sorted a number of issues , two computers, overnight. No question unanswered, clear explainations and suggestions, even happy to be contacted with follow up questions after service.
Excellent value for the service provide. Am very happy to recommend the Computer Medic. Thank you so much Ben.
   Patricia 
 22/06/2026
 
 
 
 
   
      
 
 
    Posted on Google  
 Trustindex verifies that the original source of the review is Google.  Ben is absolutely amazing, so very caring, trustworthy and a brilliant technician.

I strongly recommend him for any job.

Thank you, Ben
Rose
   Tisha Mathis 
 20/05/2026
 
 
 
 
   
      
 
 
    Posted on Google  
 Trustindex verifies that the original source of the review is Google.  A wonderfully quick, helpful, and professional service. Ben resolved my Bitlocker issue within minutes and got me back to work. I can't recommend Goulburn Computer Medic more highly.
   Nigel Featherstone 
 30/03/2026
 
 
 
 
   
      
 
 
    Posted on Google  
 Trustindex verifies that the original source of the review is Google.  Recently my computer died on me, and as I am 77 years old I did not want to waste money by having it repaired and having it die again.  I spoke to Ben on the phone and explained what was happening and he explained that the computer was at an age where it was unrepairable and advised that I bought a new one to save the repairs and later a new one anyway.
When my new computer arrived Ben came to pick up the old and the new computers and took them to transfer all my data from one to the other.  He then returned with the computers and explained the new computer operations to me in easy to understand English.
I would recommend 100% if anyone who is looking for an IT person in Goulburn or surrounds to contact Ben as he was most obliging and courteous to me and easy to understand.
Thank you Ben for everything, Diane
   Diane Dartnell 
 08/02/2026
 
 
 
 
   
      
 
 
    Posted on Google  
 Trustindex verifies that the original source of the review is Google.  Excellent and fast service. Ben upgraded my old PC to lightning fast speed for a good fee. Highly recommended.
   Phill Dodds 
 11/07/2025
 
 
 
 
   
      
 
 
    Posted on Google  
 Trustindex verifies that the original source of the review is Google.  I can't recommend Ben highly enough. The service was fast and professional. Ben when above and beyond acquiry parts and trouble shooting my pc. The price was excellent and the quality of he's work was second to none
   sitting moose 
 05/07/2025
 
 
 
 
   
      
 
 
    Posted on Google  
 Trustindex verifies that the original source of the review is Google.  Thanks Ben for repairing the kids computers you done a great job and I would highly recommend you
Georgie
   margaret ross 
 21/06/2025