Privacy Policy

Goulburn Computer Medic (GCM)
Last updated 8 October 2026

Goulburn Computer Medic (“GCM”, “we”, “us”) is a computer repair and IT support business in Goulburn NSW. This policy explains what personal information we collect, how we use it and how you can contact us about it.

As a small business, we may not be legally bound by the Privacy Act 1988 (Cth). We still follow the Australian Privacy Principles (APPs) as good practice and handle your information with care.

What we collect

We only collect what we need to look after you and your devices:

  • Contact details: your name, phone number, email address and, for on-site jobs, your address.
  • Job and device details: what’s wrong, what we did, device make and model, and any passwords or access details you choose to give us so we can do the work.
  • Booking and payment records: bookings and payments go through Square. We don’t see or store your full card number.
  • Messages and calls: texts, emails and call records when you contact us or we contact you.
  • Reviews and social media: if you leave a Google review or interact with our Facebook or Instagram posts, that information is public on those platforms.

Data on your devices

When you bring in a device for repair, we may need to access its files to do the job, for example to test it, recover data or move data to a new device. We only access what the job needs. We don’t browse your personal files, and we don’t copy or keep your data beyond what the job requires. Any temporary copies (for example during a data transfer) are deleted once the job is done.

How we use your information

We use your information to:

  • book, carry out and follow up on jobs
  • contact you about your job, quotes and invoices
  • take payments and keep business and tax records
  • reply to enquiries, reviews and comments
  • improve our services

We don’t sell your personal information, and we don’t use it for third-party marketing.

Services we use

We use trusted third-party services to run the business. Your information may be handled by them for these purposes:

  • Square: bookings, invoices and card payments.
  • Mobile Message: SMS. If we miss your call, our system may automatically send you a text so you can reach us another way.
  • Click2Call: our phone calls.
  • Microsoft 365: email and business documents.
  • Google: Google Business Profile and Google reviews.
  • Meta (Facebook and Instagram): our business Page and Instagram account.

Some of these providers may store data outside Australia. Each has its own privacy policy.

Social media and our Meta app

We use a Meta developer app (“social-host”) with our own self-hosted scheduling tool (BrightBean Studio) to manage GCM’s own Facebook Page and Instagram account. The app:

  • only accesses GCM’s own Facebook Page and Instagram account
  • is used to schedule and publish our own posts, and to read insights (such as reach) and comments on our own posts so we can respond
  • doesn’t collect personal information from members of the public, and doesn’t log anyone in with Facebook or Instagram
  • stores its access tokens encrypted on our own server

If you comment on our posts, your comment and public profile name are visible to us through Facebook or Instagram, as they would be to anyone viewing the post. We only use this to reply to you.

Our website

Our website may use cookies and analytics tools to work properly and to help us understand how visitors use it. This information is generally collected in a way that doesn’t identify you. You can block or delete cookies in your browser settings.

Keeping your information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. These include password-protected accounts, multi-factor authentication where available, and encrypted storage of sensitive credentials. We keep information only as long as we need it for the job, or for legal and tax record-keeping, and then delete it securely.

Access and correction

You can ask to see the personal information we hold about you or ask us to correct it. Email admin@goulburncomputermedic.com.au and we’ll reply within 30 days. We may need to confirm your identity first.

Data deletion

You can ask us to delete your personal information at any time, including any information connected with our Facebook or Instagram accounts or our Meta app.

To request deletion:

  1. Email admin@goulburncomputermedic.com.au with the subject “Data deletion request”.
  2. Include your name and the phone number, email address or social media account you used with us, so we can find your records.

We’ll delete your information within 30 days and confirm by email. We may need to keep some records (such as invoices) where the law requires it, and we’ll tell you if that applies.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first and we’ll do our best to fix it. We aim to respond within 30 days. If you’re still not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Contact us

Goulburn Computer Medic
Email: admin@goulburncomputermedic.com.au
Phone: 0472 540 670
SMS: 0420 137 123
Website: goulburncomputermedic.com.au

We may update this policy from time to time. The latest version will always be on this page.