Repair Terms & Conditions

Uncollected Equipment Policy

Once your repair is finished, we’ll let you know by SMS or email that your device is ready to collect. Please pick it up within 14 days of that notice.

Workshop space is limited, so a storage fee of $50 per week applies to devices left longer than 14 days.

If a device still hasn’t been collected, we’ll send a written final notice to the contact details you gave us. If it isn’t collected within 28 days of that notice, Goulburn Computer Medic may sell the device to recover outstanding repair, parts and storage costs, or securely dispose of or recycle it, including wiping all data. This is done in line with the Uncollected Goods Act 1995 (NSW). Any money from a sale left over after costs will be refunded to you or lodged with Revenue NSW as unclaimed money.

Can’t make it in time? Just call or text us and we’ll work something out.

By leaving equipment with Goulburn Computer Medic, you agree to these terms.

Your rights: Find out more about your rights from NSW Fair Trading: Uncollected goods and the Uncollected Goods Act 1995 (NSW).